In Pembrokeshire, the restrictions on non-essential travel, the
mandatory closure of many businesses including holiday
accommodation and the cancellation of events has prompted
enquiries from business and consumers seeking clarification as to
their rights and obligations in relation to forced cancellations.
Detailed guidance for both Pembrokeshire businesses and
consumers is available on the Pembrokeshire County Council website
at: https://www.pembrokeshire.gov.uk/Coronavirus-Advice-and-
Guidance
The outbreak of Coronavirus (Covid-19) is an unprecedented and
rapidly evolving challenge that has impacted upon every business
sector.
While the guide sets out the rights and obligations of the parties,
together with opinion from the regulatory body the Competition and
Markets Authority, the County Council encourages consumers and
businesses to reach a voluntary agreement to resolve disputes, rather
than resort to civil redress through the courts.
For consumer advice call the Citizens Advice Consumer
Service on 0808 223 1133 or 0808 2233 1144 for Welsh
speakers. Anyone affected by unfair cancellation terms in the
wake of Covid-19, can report it to the CMA using the online
form.
