AFTER ordering her family food from KFC through UberEats, an 8-months-pregnant mother from Pembroke Dock made a disgusting discovery.
Laura John, 23, from Pembroke Dock took to social media on Monday, January 17, where she described finding “human blood” on her food.
After making the discovery, Miss John took the ‘bloodied’ food down to the store and asked for the manager.
Laura, who spoke to The Herald, initially hoped the deep red on her food was beetroot juice but the truth soon dawned on the shocked mother.
When she returned the ‘bloodied’ Mini-Fillet Burger to the Pembroke Dock restaurant, she spoke to the manager there who, at first, dismissed the claims and told Laura it “must’ve been her blood”.
Laura said: “He [the manager] then went and asked his staff if anyone had cut themselves, then he was told that a member of staff cut their finger and put a plaster on.
“Then [the staff member] threw an unfinished ‘bloodied’ burger in the bin but continued to make food even though the blood had already come through the plaster again, all of this was going on while he was making other burgers and the store still packed them and sent them out.”
“No gloves were applied, the only person in the store who was wearing gloves was the cleaner, and [the staff member] still carried on making people’s food.
“The manager tried to make an excuse to justify this being normal and started raising his voice at me. I was offered a refund, which I turned down, but I am still to receive an apology from him or his staff for this.
“It is disgusting how such a big establishment can be serving food like this.”
Laura’s experience didn’t end there with the manager, after he had apparently refused to apologise, he then “shouted across the restaurant saying I am not welcome in his store again and to leave.”
We sent the image Laura took of her ‘bloodied’ meal to KFC, which prompted a spokesperson for the fast food firm to tell The Herald: “We’re really sorry this wasn’t caught in the kitchen.
“It’s completely understandable that Laura was put off her meal.
“We’ve got strict hygiene and quality processes in all our restaurants to prevent this from happening and whilst this was an isolated incident, the Pembroke Dock team are working hard to make sure it doesn’t happen again.
“We’re in touch with Laura and hope that we can make things right.”
When we spoke to Laura last night, we told her what the KFC spokesperson had said and Laura told The Herald that, at that time, no-one from KFC had spoken to her.
They have now spoken to Laura and told her that they are investigating the incident and will contact her again in 5 days time with their findings.
