THE ORIGINAL FACTORY SHOP Will be opening for an hour each morning exclusively for older shoppers from today (Mar 18), the CEO Emma Fox has confirmed.
Ms Fox said in a statement: “During these worrying and uncertain times, I wanted to personally reassure you of the actions we are taking to help better serve you and our local communities.
“For the last 50 years, our shops have sat in the heart of local communities and we are working really hard to continue to look after you. We are continually monitoring the situation, staying close to the advice from the Government and ensuring we are doing the right things, while looking for additional ways that we can help.
“From Wednesday 18th March, we will be launching a new initiative to help our older customers who are worried about the situation, feel safer in our stores. From 8:30am to 9:30am Monday to Thursday, we will be giving older customers exclusive access to all our stores when they are at their quietest. This is our GOLDEN HOUR. During this time, please can we ask all our other loyal customers to respect this and support our older customers to be able to pick up the supplies they need. From 9:30am we will gladly welcome all customers to our stores. We aim to be able to offer this service for as long as we can and please feel free to contact your local store for any further information regarding this initiative.”
