FOUR out of five tenants (82%) are satisfied with the overall service provided by the council’s housing department, with 44% very satisfied, according to a recent survey.
The STAR tenant satisfaction survey also showed that 79% of tenants were satisfied with the quality of their home, including 38% that were very satisfied.
Rent value for money had a satisfaction score of 77%; and three quarters of respondents (75%) were satisfied with the repairs and maintenance service overall.
The survey, using HouseMark’s STAR model which is the standardised methodology for tenant and resident surveys, was carried out during June and July. Questionnaires were sent to 5000 tenants selected at random by mail, email, online and text.
A total of 2087 tenants completed the survey giving a response rate of 29%.
Further results show:
85% of tenants were satisfied with their neighbourhood as a place to live
66% (two-thirds) were satisfied with the grounds maintenance service
58% (three out of five) of respondents were satisfied with the way in which the council deals with anti-social behaviour
64% felt the council listened and took their views into account
79% satisfied with the last completed repair
The overall satisfaction score of 82% also compares favourably with a 78% average score for other Welsh councils.
However, the results of the survey did show that satisfaction in services overall was lower among 35 to 54-year-olds and there were clusters of below average satisfaction in urban wards in Llanelli and Carmarthen.
Executive Board Member for Housing Cllr Linda Evans said: “I would like to thank everyone that responded to the survey. It is pleasing to see that generally satisfaction levels are high, but that does not mean there is room for complacency and improvements can always be made.
“We are now working with colleagues from other departments like repairs and grounds maintenance to look at ways of improving the services tenants receive.
“It is also very important to us when planning for the future, and we will continue to need your help to work with us in developing services in the way you want.”
The next step is to hold a series of workshops throughout the county where tenants will be able to go along and speak to one of the partnership and engagement team. Keep an eye out on the council’s website and Facebook and Twitter accounts for further information on when and where the workshops will be held. Remember you can also speak to an officer during a home visit or on the phone as well if you are unable to attend any of the events.
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