TRAIN passengers were left stranded on a journey from Haverfordwest to Cardiff after none of the toilets were working.
Passengers were told that none of the six toilets on the train were working but they would be able to use the facilities at Carmarthen train station.
Six passengers, including a 15-year-old girl, got off at Carmarthen for a rest break, only to discover when they got back to the platform that the train had left without them.
Talking to a national newspaper, one of the passengers who was left behind said: “We heard a whistle being blown and the train pulled out of the station. All the girl’s friends were on the train, along with our baggage.
“The affair was disgraceful and thoroughly upsetting. In hindsight it was farcical.”
An Arriva Trains Wales spokesperson said: “We apologise for the upset and inconvenience caused by this issue.
“We are carrying out a full investigation into the circumstances surrounding the event and our Customer Relations team have been speaking to passengers directly.”
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