PEMBROKESHIRE COUNTY COUNCIL’S Trading Standards officers are calling for residents of Fishguard and Goodwick to remain vigilant regarding suspicious phone calls claiming to be from either the town or county council.
In some instances the caller has stated that the reason for the call is concerning an insurance claim for an accident.
Councillor Huw George, the Council’s Cabinet Member for Environmental and Regulatory Services said: “If you, or a member of your household, have not even had an accident then it is clearly a bogus call. If you have an ongoing insurance claim, contact your insurance company direct to verify a suspicious insurance call.”
The authority reminds residents not to provide any details to supposed callers from the Council unless first carrying out a check to verify that the call is genuine. To do this, ask the caller for their name and job title, put the phone down and after a few minutes telephone the Council switchboard on 01437 764551 and ask to be put through to the person.
The council highlight that residents and businesses can register for free with the Telephone Preference Service (TPS) which would make it unlawful for unsolicited telesales calls which originate in the UK to phone the registered number. It is worth bearing in mind, however, that Ofcom’s TPS cannot prevent calls from overseas, market research calls or fraudulent calls.
To register online with the TPS, log onto: www.tpsonline.org.uk or phone: 0845 070 0707.
If you are already registered with the TPS and receive a telesales call or have previously told a business not to contact you again but they ignore your request, you can report it to the Information Commissioner’s Office (ICO) on: 0303 123 1113.
If you wish to report a suspicious or nuisance call or to find out more about your consumer rights, contact the Citizens Advice Consumer Service helpline on 0345 4040506 or 0345 4040505 to speak to a Welsh speaking advisor.
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